Not for you? That’s okay.
| Region | Window |
|---|---|
| EU / UK / EEA | 14 days from delivery |
| USA / Canada | 30 days from delivery |
| Australia & APAC | 30 days from delivery |
Allow up to 48 hours after ordering before your package moves.
Contact us within 30 days at returns@ojoyer.com. We’ll sort it — replacement or full refund. Return shipping
costs reimbursed once the item has been inspected and confirmed as faulty. No region exceptions.
If we exceed our stated estimate, cancellation is back on the table — full refund, unconditionally. No hoops.
5–10 business days on our end once we’ve inspected the return. Your bank adds 3–5 more. You’ll get a
confirmation email when it’s done.
Refunds go back to your original payment method.
EU & UK customers: your 14-day right of withdrawal from receipt applies in full and is not restricted by anything on this page. Full details in our Right of Revocation.
